FREQUENTLY ASKED QUESTIONS

Why do new patients have to check in 30 minutes early?

To allow time for triage and to properly enter your insurance information, demographics, medical history and upload images into our system, it’s important to arrive 30 minutes early.
What do I need to bring to my appointment?

Please review what to bring.
Why do you need a list of medications at every visit?

Medications can change between appointments. If the provider would like to prescribe a new medication, we need to ensure that there will not be a reaction. If surgery is proposed, we must have a current medication list.
Are you a preferred provider for my insurance?

We are a preferred provider for Aetna, CIGNA, Blue Cross Blue Shield, Public Education Health Trust administered by EBMS (Employee Benefit Management Services), Tricare, and VA Choice Program. For most other insurances, it is possible to be considered “in-network providers” because we are in a “shortage area” where there are no preferred providers. It’s always best to check with your insurance and if you have questions, please feel free to contact our billing office for assistance.
Is my insurance billed for my office visits?

We bill office visits and surgeries to your insurance carriers. We do ask for payments of coinsurance or cost shares and deductibles at the time of service. If you have questions, please feel free to contact our billing office for assistance. Please remember that your insurance coverage is an agreement between you and your insurance carrier.
Can I make a payment over the phone?

We accept credit card payments over the phone.
Can I have someone else pick up my medications?

People listed on your HIPAA release form may pick up medications on your behalf.
Why does the physician have to review my referral before you schedule my appointment?

To ensure that there is a surgical problem and to prioritize the patients who need more urgent care.
I called yesterday and am still waiting to hear back, how long does this take?

Please allow 24-48 hours for a return call. If you are experiencing a medical emergency, please call 911 or present to your nearest emergency room.
Can I request all of my images?

We can provide any images that were taken in our office.